The future of credit management

Company Staff

Kevin Terrell FICM MIoD, President & CEO

Kevin is a Fellow of the Institute of Credit Management (FICM) and a Member of the Institute of Directors (MIoD). He has served on the Council of the Commercial Collection Agency Association (CCAA), a section of the Commercial Law League of America (CLLA), of which he is a member. He served on the Board of the European Collectors Association (ECA), an organization that focuses on the collection of overdue accounts in 23 Countries across Europe. He has also spearheaded initiatives to promote best practice credit management throughout the USA, Europe and the Far East and has made numerous keynote addresses at Global Credit Conferences enthusing thousands of credit professionals to raise the standard of their own credit management and in-house practices. Kevin currently lectures in “Debt Management” for the Chartered Institute of Public Finance and Accountancy (CIPFA) on behalf of local government and with over 30 years experience in the credit management and cash collection industry, is a leading figure within this business sector.

Rodrigo Mercado Hurtado, Managing Director, HCM MEXICO

Rodrigo is a Lawyer and has recently obtained his Masters Degree in International Private Law at the National Autonomous University of Mexico (UNAM), with Honors.

Rodrigo has been in the collection industry for 17 years and is an expert in negotiation and international and domestic collections. He knows the culture and laws of Mexico and has developed the criteria to understand debtor’s needs and the way to solve the cases on behalf of creditors and clients. Rodrigo is fluent in Spanish and English.

Rodrigo´s commitment in HCM International is to provide the best possible service to clients, using all his knowledge in order to produce the best possible results in the shortest time, negotiating and solving the disputes, trying to avoid in most of the cases, the need for starting the legal process.

Nicky Sanders-Loat, Director, HCM SPAIN

Nicky has over 20 years of experience in the banking industry, providing advice on credit control within the business sector and debt consolidation within the consumer sector. Nicky is Fluent in Spanish and English.

As Managing Director, her focus is to ensure commitment to excellence is achieved and that HCM’s service levels are always attained and exceeded.  Nicky oversees HCM’s receivables outsourcing division which provides credit control support for over 200 clients.

Christine Cook, Director of Finance and Administration

Anthony Luxton BSc Hons, Head of IT & Marketing

Anthony previously worked for EDS (a HP company) as a Problem Manager. He has a BSc Hons in Computer Science, is ITIL Certified and is naturally adept with programing languages and methodologies. He has a flare for design and creating new initiatives within the global business environment and project manages all the information technology and marketing strategies of the HCM International. He is also the founding Director of AFX Design, a successful design consultancy.

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