The future of credit management

Company Staff

Kevin Terrell FICM MIoD, President & CEO

Kevin is a Fellow of the Institute of Credit Management (FICM) and a Member of the Institute of Directors (MIoD). He has served on the Council of the Commercial Collection Agency Association (CCAA), a section of the Commercial Law League of America (CLLA), of which he is a member. He served on the Board of the European Collectors Association (ECA), an organization that focuses on the collection of overdue accounts in 23 Countries across Europe. He has also spearheaded initiatives to promote best practice credit management throughout the USA, Europe and the Far East and has made numerous keynote addresses at Global Credit Conferences enthusing thousands of credit professionals to raise the standard of their own credit management and in-house practices. Kevin currently lectures in “Debt Management” for the Chartered Institute of Public Finance and Accountancy (CIPFA) on behalf of local government and with over 30 years experience in the credit management and cash collection industry, is a leading figure within this business sector.

Rodrigo Mercado, Managing Director

Rodrigo is a Lawyer and has recently obtained his Masters Degree in International Private Law at the National Autonomous University of Mexico (UNAM), with Honors.

Rodrigo has been in the collection industry for 17 years and is an expert in negotiation and international and domestic collections. He knows the culture and laws of Mexico and has developed the criteria to understand debtor’s needs and the way to solve the cases on behalf of creditors and clients. Rodrigo is fluent in Spanish and English.

Rodrigo´s commitment in HCM International is to provide the best possible service to clients, using all his knowledge in order to produce the best possible results in the shortest time, negotiating and solving the disputes, trying to avoid in most of the cases, the need for starting the legal process.


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