Credit Control Training

Most businesses have suffered from cash flow pressures at some point in time, so why are organisations reluctant to invest a little, in order to improve the skill set of their own credit control staff, thereby gaining a lot?

Effective credit control training is a powerful tool which will improve cash flow
Harvest Credit Management has produced a series of credit control training programmes and can bespoke the training to your specific requirements.

Telephone Cash Collection and Negotiation Skills Training
This course is designed to provide delegates with an insight into telephone debt collection and to help them achieve success by using interpersonal skills and negotiation techniques. During the course delegates will look at collection principles, the art of assertiveness, how to preserve goodwill and understand how to deal with difficult calls. The course does not cover legislation but concentrates on the skills and attributes needed to improve performance.

Aims and Objectives
The course aims to enable delegates to develop the necessary skills and confidence to carry out telephone negotiations with debtors with a view to making successful payment arrangements. The key aims and objectives of this course are to provide delegates with:

• an understanding of the non-payment culture
• puting into practise fundamental collection principles
• applying good conversation and using skilful questioning techniques
• an appreciation of the need to establish clear and realistic objectives
• a method to obtain specific commitments
• negotiation skills and strategies
• dealing with stalling tactics
• reviewing the seven golden rules for dealing with objections
• an opportunity to take part in interactive exercises.

 
Following this course, delegates will be able to transfer the knowledge gained into the workplace.

For more information and to receive bespoke pricing, email; info@hcmcollect.com